Frequently Asked Questions


If you have an exact date or timeline that you would like, the recommended time to book in advance is at least two to three weeks in advance for local moves, or even a month during summer times.
If you have an open window, around 10 days in advance of your preferred date is best to guarantee that we have availability, though of course the earlier is always best (especially during summer time).

Yes, certain items like pianos, appliances, and super-fragile items (pictures or mirrors) require special servicing and an extra servicing fee may be incurred. Please be sure to notify the office beforehand of these items, before the mover comes. Certain items like grand pianos, grandfather clocks, or even playgrounds are subject to special third-party fees.

Yes. Please check our list but this generally includes guns or hazardous equipment, any chemicals, and such.

1. Pack some yourself: if your job includes packing, try packing some of your own things. It usually takes a while to pack each individual box, but only takes our movers a fraction of the packing time to load it onto a truck. (Important note: If your items are being packed by yourself, feel free to check out swmoving.com for tips. Unfortunately, SWM is not liable for any damages that may occur during this process.)
2. Consider throwing out certain items you don’t think you’ll need.
3. You can have us just move the heavy stuff! We only move as much as you’d like us to.

First, check the estimated weight--most carriers charge by this weight. Next, check the breakdown of the estimated cost--are the same services being offered? We offer our closest estimate possible at Southwest Moving (meaning no underbidding or overbidding) and the best value of service possible.

Yes! For safety and security purposes, you should always move with a mover registered with the state government though unregistered movers will often boast a lower price tag. You can verify our registered licenses with TXDoT or USDoT.

We accept cash, personal checks, and cashier checks. All major credit cards are accepted. Southwest Moving reserves the right to charge certain deposit fees for certain interstate moves.

Yes! For safety, liability, and security purposes, you should always move with a mover registered with the state government though unregistered movers will often boast a lower price tag. You can verify our registered licenses with TXDoT or USDoT.

There are three types of estimate for each move: binding, non-binding, and not-to-exceed. Non-binding: This may not be what you will be paying at move’s end. Binding: The price listed will not change and you will be charged for this amount. Not-to-exceed: The price you see will be the maximum price you will be charged. If the cost would otherwise exceed the estimated price, then you will be charged this amount.

Unfortunately, breakages do occur. While it is never on purpose, for that reason, every moving company is required to assume liability for your goods. There are two options available: Alternative Level of Liability and Full Value Protection (FVP), one of which must be selected before your move begins. The former is offered free-of-charge with every move and releases your goods at $.60 per pound per article (usually much lower than what your goods are valued at). The latter is offered with the price dependent on the valuation of your shipment but unless-otherwise-stated at $5.00 per pound per article. Either way, Southwest Moving does its best to repair each and every breakage where possible. This is not a form of insurance, but rather levels of liability. For more information, please view the Your Rights and Responsibilities pamphlet provided. To purchase an insurance policy for your move, please contact the office.